Privacy Policy

INTRODUCTION

Grypp (“Company”, “our”, “us”, or “we”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (this “Policy”).

This Policy describes the types of information we may collect or that you may provide when you visit, purchase, download, register with us, access, or use our Website, mobile applications, onboard media, blogs, phone, in person, social media and other places, social media accounts, or our other online or interactive portals or services, whether accessed via computer, mobile device or other technology operated by us from time to time which include a link to this Policy or when you have any other interactions (e.g., customer service and other communications) with us. This Policy does not apply to any of our websites, mobile apps or services that have a separate privacy policy or notice.

YOUR PERSONAL INFORMATION AND HOW WE USE IT

We collect, use and store your personal information to ensure that we can provide you with various services and offer you a personalized experience online and in our shops. This may be done on our Website or through other means. We will keep your personal information confidential at all times and only collect, use and store it in accordance with this Privacy Policy.

COLLECTION OF YOUR PERSONAL INFORMATION

We collect various levels of your personal information both on our Website and in our physical shops:

  • You may browse our Website as a guest if you are not a registered user. We will not collect or use any personal information from you, but you may not be able to use all of the services and features that we offer to registered users. We do not knowingly probe visitors’ computers for personal information. We do collect visitors’ Internet technical statistics, including IP addresses, referrers, browser type, and workstation type. This information helps us understand how visitors find us and improve compatibility and performance.

  • When you register with us, we may collect personal information such as your name, billing and shipping address, email address, and phone numbers. This information may be used for research, advertising, and marketing purposes, including sending information about Grypp products and services. We may record calls with customers with prior consent.

  • Orders can only be placed by registered users. Payment details are used only to process transactions and are not stored on our Website.

THIRD-PARTY DATA COLLECTION

When you use our Website or services, third parties such as advertisers, analytics providers, mobile device manufacturers, and mobile service providers may collect information using automated technologies. Grypp does not control these third-party technologies.

USE OF YOUR PERSONAL INFORMATION

We use your personal information to:

  • Provide services and fulfill orders

  • Communicate with you

  • Improve our Website and offerings

  • Conduct marketing and promotions

  • Prevent fraud and ensure security

  • Comply with legal obligations

We may aggregate or de-identify data for legitimate business purposes.

LOCATION DATA

To access certain services, you may be required to share precise location data. This data is used only to provide location-based services.

OPT-OUT POLICY

You may opt out of marketing communications at any time by contacting Customer Service at support@gryppgear.com. Transactional and service-related communications will continue as required.

CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted.

INFORMATION WE DISCLOSE TO OTHERS

We may share information with service providers, vendors, business partners, and legal authorities as required. Text messaging opt-in data is never shared with third parties except as required by law.

COOKIES AND STANDARD WEB PRACTICES

We use cookies and similar technologies to enhance functionality, analyze usage, and secure transmissions (SSL). Cookies may be disabled, but some features may not work properly.

YOUR PRIVACY RIGHTS

Residents of certain U.S. states may request information about data disclosures. Requests must be sent to support@gryppgear.com with “Privacy Rights” in the subject line.

INFORMATION ACCURACY

You may update or correct your personal information by contacting Customer Service at support@gryppgear.com.

SECURITY STANDARDS

We use administrative, technical, and physical safeguards to protect your data. If you suspect unauthorized access, contact support@gryppgear.com immediately.

PRIVACY AT OTHER WEBSITES OR APPS

Links to third-party websites or apps are subject to their own privacy policies. Grypp is not responsible for their practices.

RETENTION OF PERSONAL INFORMATION

Personal information is retained only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

MOBILE TERMS OF SERVICE

The Grypp mobile message service (“Service”) is operated by Grypp. By consenting, you agree to receive SMS/text messages related to orders, alerts, and promotions. Message and data rates may apply. You may opt out at any time by texting STOP or emailing support@gryppgear.com.

UPDATES AND CHANGES

We reserve the right to modify this Privacy Policy at any time. Continued use of our Website constitutes acceptance of changes.

ACCESSIBILITY STATEMENT

We are committed to making our Website accessible to everyone. For alternative formats of this Privacy Policy, please contact support@gryppgear.com.